Refund Policy

At CÜRAA, we are committed to providing high-quality products and a positive customer experience. If you are not completely satisfied with your purchase, subject to eligibility, we offer an option for full/partial refund or exchange to ensure your concerns are resolved.

Eligibility criteria

Before raising a refund request, please check if you meet any one of the following conditions:

• Product received is completely different from the product ordered.
• The order is cancelled before dispatch (100% refund).
• The order is cancelled after dispatch and before delivery (90% refund).
• The product is damaged/defective and replacement/repair is not possible.
• The received package has missing items.

How to Request a Refund

If you are eligible for a refund, please mail us at support@curaahome.com or call/WhatsApp us on +917948223620 during business hours with your name, registered phone number, order number and dispute details with necessary proofs (picture/video) within a maximum of 15 days after delivery.

Refund Process

If your refund request is approved, you will receive the amount back to your original payment method used for the purchase within 7 working days. For COD orders, refunds will be processed to your bank account via NEFT/IMPS. Please note that refunds will be settled at the sole discretion of CÜRAA only.

Gift Cards

Gift card purchases are not eligible for a refund, and the value of a gift card cannot be exchanged for cash or credit. Where a gift card was redeemed on an order that is later cancelled or refunded:

• Only the amount you paid over and above the gift card value is refunded to your original payment method.
• The gift card portion is returned to you as gift card value, not as cash. The code is restored and becomes available for use again, with its original expiry date unchanged.

For complete details, please read our Gift Card Terms & Conditions.

The "not as cash" phrasing is the important bit — without it, your existing "you will receive the amount back to your original payment method" reads as covering the whole order value, gift card included.

Changes to This Refund Policy

This Refund Policy may be updated from time to time to reflect changes in our practices or applicable laws.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at support@curaahome.com or call us on +917948223620 during business hours. Our customer support team is here to assist you and ensure that you are completely satisfied with your experience with CÜRAA.