Return Policy

Your satisfaction is our top priority at CÜRAA. If you are not completely satisfied with your purchase, subject to eligibility, we offer an option to return the item for a refund or exchange.

Eligibility

Before raising a return request, please check if you meet any one of the following conditions:

• The original product received at the time of delivery is either partially or completely damaged.
• The product is defective, covered under warranty and declared as irreparable by our service partner.
• The product received is different from the product ordered.

We completely understand that plans and preferences can sometimes change; however, please note that our return policy does not cover situations where there is a change of mind or requirements after the product has been delivered. For guidance on eligible cancellation scenarios, we kindly ask that you refer to our Cancellation Policy.

Return Process

To initiate a return, please contact us at support@curaahome.com or call/WhatsApp us on +917948223620 during business hours within 7 days of receipt of your order with adequate proof (videos/images).
Please note that no return requests will be entertained after this.

Refunds

Once we receive the returned item, we will inspect it to ensure that it meets the eligibility criteria for a refund. If the item is eligible for a refund, we will issue a refund to your original payment method within 7 working days. In the case of a Cash on Delivery order, the refund will be issued to the bank details you mention during your return request. The refund process may take up to 3-5 business days, depending on your bank's policies.

Exchanges

If your product(s) is eligible for an exchange, it will be shipped only after the receipt of the original items and proper inspection clearance. Kindly note that any repair request cannot be settled with an exchange until and unless a technician visit is done and the inspection report warrants complete replacement.

Return Shipping

The items should be packed in the original brand box and taped appropriately to ensure a safe transit back to the warehouse. In case the box is not available, the sender will have to arrange for a sturdy and safe corrugated box by themselves to pack the items and hand them over to the pick-up executive.

Any in-transit damage due to poor packaging will be the responsibility of the sender alone.
Our customer care agent will communicate the date of pick-up on which the sender will be expected to be available at the given address for proper handover.

We reserve the right to refuse a return or exchange if the returned merchandise does not meet our return policy requirements.