Extended Warranty Policy

Applicable in addition to the warranty policy specified at the Warranty Policy Page.

Overview

Cüraa's Extended Warranty gives you continued peace of mind beyond the standard product warranty that comes with your product. This document outlines how the Extended Warranty works, and the conditions that apply when making a claim.

Please read this policy carefully before purchasing an Extended Warranty. By purchasing an Extended Warranty, you agree to the terms outlined below.

Activation

The standard product warranty activates automatically from the date of purchase of your product. No registration or manual activation is required.
Your Extended Warranty also activates automatically upon purchase. The Extended Warranty period begins immediately after your standard product warranty expires; you do not need to do anything to activate it.

Eligibility

To be eligible to purchase an Extended Warranty for a Cüraa product, the following condition must be met:

The Extended Warranty must be purchased within 60 days of the original product purchase date.

Purchases made after this 60-day window will not be eligible for coverage. If it is found at the time of a claim that the Extended Warranty was purchased outside this window, the warranty will be considered null and void (see Void Conditions below).

Coverage Period

The Extended Warranty extends your product's coverage beyond the standard product warranty for the duration selected at the time of purchase.

Within the warranty duration, if a product is replaced for any reason, it would not reset the warranty period.

Important — Non-Stackable Coverage

Extended Warranty coverage cannot be stacked or extended. This means:

You cannot purchase multiple units of an Extended Warranty for the same product to combine their durations.
For example, purchasing two units of a 2-Year Extended Warranty does not give you 4 years of additional coverage.
Only one Extended Warranty per product unit is valid. Any duplicate Extended Warranty purchases for the same product will not be honoured for the additional duration.
Duplicate Extended Warranty will be refunded, with a processing fee deduction.

Making a Claim

Claims are processed through manual verification. To initiate a claim, please contact our support team via the Claims section in your order history.

At the time of your claim, you will be required to satisfy all of the following conditions:

Proof of purchase within 60 days — You must demonstrate that the Extended Warranty was purchased within 60 days of the original product purchase date.
Proof of product purchase — You must be able to prove that the main product was purchased from an authorised Cüraa partner.
Valid invoice — You must present the original invoice for the product purchase at the time of making the claim.

Failure to satisfy any one of these conditions will result in the claim being rejected or the warranty being declared null and void.

Void Conditions

Your Extended Warranty will be considered null and void if, at the time of a claim, any of the following is found to be true:

The Extended Warranty was purchased more than 60 days after the original product purchase. In this case, a refund for the Extended Warranty will be issued after deducting applicable transaction charges and/or processing fees.
The customer is unable to prove that the main product was purchased from authorised platforms.
The customer is unable to present a valid invoice for the original product purchase.

Refunds on Void Claims

If a claim is found to be void solely because the Extended Warranty was purchased outside the eligible 60-day window, a refund will be processed for the Extended Warranty purchase amount, minus any applicable transaction charges and/or processing fees. No refund will be issued for claims voided due to inability to prove purchase or present a valid invoice.

Contact & Claims

To raise a warranty claim or for any questions regarding your Extended Warranty, please reach out to us through the Claim Warranty option available in your order details, or contact our support team directly.

Cüraa reserves the right to amend this policy at any time. The version of the policy in effect at the time of your Extended Warranty purchase will govern your coverage.